This Privacy Policy explains how Goodwill Waterproofing and Flooring Solutions LLP (“Goodwill”) collects, uses, stores, and protects your personal information when you visit our website, request a service, or place an order with us.

Introduction

Your privacy is important to us. This policy outlines how we collect, use, and protect your information in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023.

Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Company or site address
• Project or site details submitted through enquiry forms
• Billing and shipping details for product orders
• Payment information
• Website usage information
• Device information
• Cookies

How We Use Your Information

We use your information to:

• Respond to free inspection and project enquiries
• Prepare quotes and project assessments
• Process and fulfil product orders
• Coordinate site visits and service delivery
• Improve our services
• Send updates about your project or order
• Improve website performance
• Meet legal and regulatory requirements

Legal Basis for Processing

We collect and process your information based on your consent, to fulfil a service request or order, or to comply with legal obligations.

Cookies

We use cookies to improve user experience, analyse traffic, and personalise website functionality. You can manage or disable cookies through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to complete your project, order, or enquiry, or as required by applicable law.

Data Protection

We implement appropriate technical and organisational security measures to safeguard your personal information against unauthorised access, loss, or misuse.

Third-Party Services

We may share information with trusted service providers, site partners, or payment processors solely to deliver our services and fulfil orders effectively. These providers are required to protect your information and use it only for the purposes we specify.

Your Rights

You have the right to:

• Access your data
• Correct inaccurate information
• Delete personal data
• Withdraw consent
• Request data portability
• File a grievance regarding the handling of your data

Grievance Officer

In accordance with applicable Indian data protection regulations, grievances related to the handling of your personal data can be raised with our Data Privacy Team.

Email: admin@goodwillwfsllp.com

Address:
33/4, Tank Street, Mettu Thottam, Chinnavedampatty (PO), Saravanampatti, Coimbatore – 641049

We aim to acknowledge and resolve grievances within 30 business days.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

Contact Us

For privacy-related enquiries, please contact our support team.